Thank you for shopping at onlinestorepsjieha.com, where we offer a range of apparels sold by our Official Personal Shoppers (PS) and Drop Shippers (DS). Our Return & Refund Policy ensures that your rights are protected. Please read the following guidelines carefully.
1. Complaints and Returns Process
1.1. For Items Purchased Through PS and DS:
Customers must contact the PS or DS within 7 days of receiving the goods.
The PS or DS will then bring the issue to our attention.
Complaints will be addressed by the persons-in-charge at our Boutique or Headquarters.
1.2. Applicable Purchases:
This return and exchange policy applies only to purchases made through our Boutique, Sales Admins, Website, Official Personal Shoppers (PS), and Official Drop Shippers (DS).
2. Non-Returnable and Non-Exchangeable Items
2.1. Sale Items and Promotions:
Items purchased during sales, promotions, or with discount coupons/vouchers are non-returnable and non-exchangeable.
3. Eligible Returns and Exchanges
3.1. Defected or Damaged Items:
Returns and exchanges are only applicable for items that are defected or damaged from our side, with tags still attached, or if a mistaken delivery occurs.
3.2. Registered PS and DS:
We are not responsible for items purchased through non-registered PS and DS. Please visit our Instagram pages @leeyanarahman_official__ps or click on the linktree at @leeyanarahman.co for a complete list of official PS and DS.
3.3. Exchange Criteria:
Exchanges are strictly allowed only for the same item, color, and size.
We will not process exchanges for a different color, size, or design, or any wrong purchases.
4. Unpermitted Requests
Examples of requests we do not permit include:
“I change my mind.”
“I don’t like this design.”
“The size doesn’t fit me.”
“I wish to change to another size.”
“I’ve bought or clicked on the wrong product/variant.”
“I want to change to another color.”
5. Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us at:
Email: jiehashafi@gmail.com
Thank you for understanding and for shopping with us at onlinestorepsjieha.com. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience.
